Refund and Returns Policy

Defective in appearance or functionality

Suppose you find any defects in the appearance or functionality of the received product, including issues with the customizable product packaging, sticker label with your printed design, or a broken safety seal. In that case, we at Printify are here to help you immediately. If the issue is reported within 30 days of product delivery, we offer a free replacement or a full refund. Please reach out to our team and provide a clear photo showing the problem.

Wrong product received

If the customer receives the wrong product, Printify offers a free replacement or a full refund if the issue is reported within 30 days of product delivery. Please contact our team and provide a clear photo showing the problem.

Damaged or lost in transit

If your product is damaged or lost during transit, Printify offers a free replacement or refund if you report the issue within 30 days of delivery. Please contact our team and provide a clear photo showing the problem, if applicable.

Product content issue

If a customer reports a quality problem with the product contents, please remember that liability for the product rests with its manufacturer. Please get in touch with the manufacturer directly at

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